Job Description

SUMMARY

This position provides service assistance to the office, warehouse, and store operations with services and facilities managed by the user at stated service levels.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintains effective communication with the office users, customer IT team, retail operation team and store team
Works with respective internal technology teams and functions to ensure high quality of services and facilities rendered to retail operations
Supports in the setup, configuration, and maintenance of IT devices (laptops, desktops, printers, mobile phones, peripherals)
Assists in operating system management, software installations, and patch management
Work with vendors, outsourcers and contractors to provide services of (but not limited to):

-Helpdesk

-Request

-Store projects

Provide scheduled 5 days per week on-site services covering store operations in Malaysia
IT device deployment as required by the end customer
Maintain IT hardware & software inventory and life cycle
Other duties as assigned from time to time

SKILLS, KNOWLEDGE AND EXPERIENCE

Experience supporting retail operations in the luxury industry is an added advantage
Hands-on IT support for laptops, desktops, printers, etc., with a basic understanding of networking and entry-level server concepts
Customer-centric and aims to deliver beyond expectations
Excellent analytical and problem-solving skills
Able to work independently with minimum supervision
Good communication skills in both spoken and written English
Able to speak and write fluent Mandarin will be an added advantage.