Information Technology System Administrator

Job Title: Information Technology System Administrator

At Rest, we're redefining what comfort means through continuous innovation in form, material, and technology. We believe quality sleep is essential for overall well-being, and we're here to help people get the restful nights they deserve. Our mission is simple: Ensure Everyone Gets a Good Rest.

Joining our team means becoming part of a company that pushes boundaries and leads with purpose. You'll be part of a collaborative and dynamic environment that fosters creativity and challenges the status quo. If you're looking for a place where your ideas will have a direct impact on both customer experience and business growth, you've found it.

• Be Kind We create a supportive space for growth and innovation, where everyone's contributions matter.
• Be Agile We thrive on change, embracing it as an opportunity to evolve.
• Be Open Transparency and diversity of thought drive our best decisions.
• Be Disruptive We challenge the ordinary, aiming for breakthroughs rather than just meeting expectations.
• Be Empathetic We take the time to understand others needs, building with their futures in mind.
• Be Responsible We own our actions and their impact.
• Be Better Than Yesterday We commit to continuous improvement in everything we do.

At Rest, innovation isn't just a buzzwordit's at the core of everything we do. We embrace flexibility, allowing you to work in a way that suits your lifestyle. Our fully remote team works collaboratively, embracing innovation and providing support and tools to help you succeed. If you're ready to make your mark in the sleep industry, we want you to be part of our journey.

Own our core systems. Make work flow. Help the business scale.

As we scale, our internal tools and systems must scale with us. We're looking for a System Administrator to own our entire internal IT stack, with Lark at the core, ensuring our teams have reliable, secure, and well-designed systems that simply work.

This role is ideal for someone who enjoys end-to-end ownership, automation, and turning IT into a business enabler.

• Own and manage the full internal IT stack including Lark, SaaS tools, identity & access, and BYOD policy.
• Manage user lifecycle end-to-end: provisioning, permissions, role-based access, and deactivation
• Ensure systems are secure, reliable, and scalable as the company grows
• Identify and implement opportunities to integrate AI assistants, bots, or automation tools to enhance employee efficiency and reduce repetitive IT management tasks.

• Act as the Lark system owner and productivity enabler for the business
• Partner with each function (e.g. People, Marketing, Ops, Finance) to understand how work gets done
• Design, build, and continuously improve Lark-based workflows that reduce manual work and improve speed and clarity
• Leverage Lark Base, AI tools, automations, approvals, and integrations to streamline functional processes.
• Translate business needs into scalable system solutions rather than one-off fixes
• Promote adoption by making AI-enhanced workflows intuitive, documented, and measurable.

• Manage device setup, software provisioning, and access controls.
• Enforce security standards, password policies, and data protection practices.
• Support system upgrades, tooling changes, and IT roadmap execution.
• Proactively identify risks, inefficiencies, and automation opportunitiesdeploy AI-based monitoring and analytics to improve system health and response times.
• Champion the responsible use of AI-enabled tools across the organization, developing best practices for data privacy, governance, and long-term scalability.

• Own SaaS subscriptions, licenses, contracts, renewals, and usage tracking.
• Work with vendors on support, optimisation, and cost managementincluding identifying AI-powered SaaS tools that improve team productivity.
• Maintain a clean, accurate system of record for all IT tools.

• Deliver Day-1-ready onboarding with systems, automation, and Lark workflows configured by role.
• Ensure clean offboarding: access revoked, assets recovered, accounts closed.
• Provide Tier 12 internal IT support with clear documentation and timely resolution, supplemented by AI helpdesk and self-service automation to improve support response time and consistency.

• 4 years of experience as a System Administrator, IT Support Specialist, or similar role.
• Strong hands-on experience administering Lark (Admin, Base, automations)
• Experience managing a modern SaaS-based internal IT stack
• Comfortable working independently and owning systems end-to-end
• Clear communicator who can translate technical concepts into simple guidance and work in a multi-cultural environment

• Customer-centric and service-oriented mindset.
• Strong attention to detail and documentation discipline.
• Ability to work independently with minimal supervision.
• Calm and professional when handling urgent or complex issues.

• Automation tools (Zapier, Make) or API integrations
• Experience with MDM, SSO, or identity tools
• Exposure to security frameworks or internal IT audits
• Experience supporting remote or distributed teams
• Exposure to domain & DNS management (Cloudflare, GoDaddy, etc.).

• True ownership this role defines how our internal systems scale
• Fully remote, work-from-anywhere flexibility
• High trust, low bureaucracy environment
• Opportunity to automate, improve, and leave things better than you found them
• A team that values diversity, inclusion, and different perspectives.
• A supportive environment that encourages personal growth and well-being.

At Rest, we believe diversity drives innovation and creates better products and experiences. Our mission to ensure everyone gets a good rest extends beyond our products it shapes our culture. We are committed to fostering an inclusive workplace where every team member feels valued, supported, and empowered. We actively celebrate diverse perspectives, backgrounds, and experiences, and we encourage applications from people of all communities.

• We don't just accept diversity we celebrate it. We strive to build a company where everyone feels a sense of belonging and has the opportunity to thrive.