Information Technology Technician

Job Description:

• Install, configure, and maintain hardware, operating systems, peripherals, and software across user workstations and servers
• Troubleshoot and resolve technical issues—hardware failures, network connectivity, application performance issues.
• Ensure all issues logged in the ticketing system are resolved within the SLA and expectations
• Maintain inventory of hardware and software, and ensure documentation is accurate and up to date
• Provide end-user support via in-person or ticketing systems; escalate issues as required
• Compliance with required IT policies and procedures.

Requirement:

• Diploma in Information Technology or related field
• Fresh graduates are welcome to apply.
• Being able to speak Mandarin is an added advantage.
• Skilled in hardware and software troubleshooting.
• Risk adverse, independent, and problem-solving