Infrastructure Support Engineer

3-5 Years

Not Disclosed

Job Description

What You'll Do:

Apple macOS, iOS & Digital Workplace Management

Configure, deploy and manage macOS and iOS devices, ensuring security, reliability and performance.
Set up and maintain workplace equipment, including printers, Wi-Fi, routers, switches, firewalls, meeting room systems, interactive displays and audio-visual equipment.
Provide hands-on technical support for end users and digital workplace tools.

IT Asset & Infrastructure Management

Manage the IT asset lifecycle, including hardware and software inventory, tagging, tracking and reporting.
Configure physical IT equipment, network devices, server racks and cabling infrastructure.
Troubleshoot hardware, network connectivity and workplace technology issues.

Endpoint Security & Compliance

Implement and maintain endpoint security measures, including device configuration policies, encryption, antivirus and malware protection.
Support compliance with security standards and regulatory frameworks, including ISO 27001, PCI-DSS, GDPR, MAS TRM and SOC 2.
Conduct periodic audits, maintain technical documentation and recommend improvements to address security gaps.

ITSM, IAM, PAM & Collaboration

Support IT Service Management (ITSM) processes, including incident, problem and change management.
Assist with Identity and Access Management (IAM) and Privileged Access Management (PAM), enforcing appropriate access controls and least-privilege principles.
Coordinate with internal IT teams and external vendors to resolve issues and improve end-user support.

What We're Looking For:

Professional Experience

More than 3 years of experience in End-User Computing (EUC), IT office infrastructure or IT asset management.
Experience in digital payments, financial services or banking is preferred.
Hands-on experience supporting macOS, workplace IT equipment, electronic devices, network infrastructure and digital collaboration tools.

Technical Skills

Strong hands-on knowledge of macOS deployment, IT hardware and workplace equipment.
Experience configuring network devices, including routers, switches, firewalls and Wi-Fi access points.
Knowledge of endpoint security, IAM, PAM and security compliance frameworks.
Experience supporting interactive displays, meeting room equipment and digital collaboration tools.
Proficiency in both English and Mandarin to communicate with Chinese-speaking vendors.

Education & Certifications

Diploma or Degree in IT, Computer Science, Information Systems or a related field.
CompTIA Security+, ITIL or CCNA certifications are preferred.

Soft Skills

Strong troubleshooting, analytical, documentation and communication skills.
Able to manage multiple priorities in a fast-paced environment.
Collaborative, proactive and customer-focused, with strong problem-solving abilities.