Inside Sales Executive - Mandarin Speaker

Role Overview

The Partner Engagement Coordinator is responsible for engaging newly registered for Business leads and converting them into active corporate clients. This role involves understanding customer requirements, recommending suitable services, guiding clients through onboarding and following up to ensure they complete their first transaction.

The ideal candidate is proactive, customer-focused and comfortable working towards acquisition and activation targets in a fast-paced environment.

Key Responsibilities

• Engage and qualify inbound leads received through the for Business website.
• Understand corporate clients business needs and recommend suitable for Business solutions.
• Explain product features, benefits and available services clearly to prospective clients.
• Guide new clients through account registration, setup, platform walkthroughs and onboarding.
• Educate clients on using for Business tools and features effectively.
• Conduct proactive follow-ups to encourage account activation and completion of the first transaction.
• Monitor lead progress, onboarding status and activation outcomes using internal systems.
• Maintain accurate records of customer interactions, follow-ups and pipeline progress.
• Collaborate with internal stakeholders to resolve onboarding issues and ensure a smooth customer experience.
• Identify common onboarding challenges and provide feedback to improve lead conversion and activation processes.
• Work towards assigned acquisition, onboarding and first-transaction conversion targets.

Requirements

• Experience in inside sales, client acquisition, customer onboarding, account management, customer engagement or a related field.
• Strong verbal and written communication skills with the ability to build customer relationships.
• Ability to understand customer requirements and recommend appropriate products or services.
• Comfortable guiding customers through account setup, product education and onboarding processes.
• Strong follow-up discipline and the ability to manage multiple leads simultaneously.
• Good organisational skills and attention to detail when maintaining customer records and tracking progress.
• Comfortable working in a fast-paced, target-driven environment.
• Willingness to work fully onsite at Petaling Jaya, from Monday to Friday.
• Willingness to undertake a one-year contract.

Good to Have

• Experience in B2B sales, SaaS, corporate solutions or digital platforms.
• Experience handling inbound digital leads.
• Familiarity with CRM systems or lead management tools.
• Exposure to customer activation, adoption or first-transaction conversion.

Compensation and Benefits

• Basic salary
• Language allowance.
• Additional performance-based commission.