Key Responsibilities
Lead Response & Qualification
- Fast respond to customer inquiries from website, phone, social media, and events.
- Qualify leads using the BANT method (Budget, Authority, Need, Timing) and record in Salesforce
Opportunity Creation & Assignment
- Convert qualified leads into sales opportunities, ensuring accuracy of product line, industry, and value information
- Assign opportunities to direct or channel sales according to process and notify via Teams
Quoting & Follow-Up
- Provide budgetary quotes within certain business scope and drive order closure
- Execute 68 follow-up touchpoints to maintain customer engagement, to uncover insights and strengthen customer retention and repeat purchases
Outbound & Demand Generation
- Conduct outbound calls to create new opportunities
- Leverage IoT data and customer insights to drive incremental sales
CRM Management & Reporting
- Ensure data integrity and accuracy in Salesforce
- Provide monthly KPI reports and participate in process improvement initiatives
Customer Satisfaction
- Maintain smooth communication with external sales and channel partners to ensure customer experience (NPS 0)
Requirements
- Education: Bachelor's degree or above, preferably in Marketing, Business Management, or Engineering
- Experience:
- 24 years of sales or customer service experience in industrial companies (Inside Sales, SDR,or telesales preferred)
- Familiarity with CRM systems
- Language: Fluent in English, Malay, Indonesian. Mandarin & Cantonese are preferred.
- Skills & Attributes:
- Excellent communication skills and ability to handle technical inquiries
- Customer-focused with strong problem-solving ability
- Results-driven in a fast-paced environment
- Proficient in office software with data analysis awareness
