Inside Sales Representative

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate people's lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown. www.crownworldwide.com

Inside Sales Representative

What does this job do in general

As an Inside Sales Representative, you will play a crucial role in driving our Sales efforts by identifying and nurturing leads, building strong Customer relationships, and closing Sales. You will work closely with the Sales team and other departments to ensure a seamless sales process and exceptional Customer experience.

Key Tasks and Responsibilities

• Lead Generation: Via outbound calling, to identify and qualify potential Customers through various channels, including cold calling, email campaigns, existing database and social media. Answer inbound emails and phone calls from internal and external Customers.
• Customer Engagement: Build and maintain strong relationships with new and existing Customers, understanding their needs and providing tailored solutions.
• Sales Process Management: Manage the entire sales cycle from initial contact to closing the deal, ensuring timely follow-ups and accurate documentation. Up-sell and Cross-sell where appropriate to our Client's situation.
• Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their benefits and features to Customers.
• Sales Targets: Meet and exceed monthly and quarterly sales targets and KPIs.
• Collaboration: Work closely with the marketing and customer service teams to align Sales strategies and ensure Customer satisfaction.
• Reporting: Maintain accurate records of Sales activities and Customer interactions in the CRM system and provide regular reports to the Sales Manager. Assists HOD with admin matters where needed.

Qualifications

• Proven experience in Inside Sales or a similar role.
• Excellent communication and interpersonal skills.
• Strong negotiation and closing skills.
• Ability to work independently and as part of a team.
• Proficiency in CRM software and Microsoft Office Suite.
• High level of motivation and a results-driven approach.
• Bachelor's degree in Business, Marketing, or a related field is preferred.

Reporting Structure

Head of Business Development, Malaysia

Career Level & Job Function

IC Level 3 & Sales Effectiveness

What we offer

• Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis
• Work in a dynamic team with opportunities for growth
• Learning opportunities in the field of relocations, international logistics and mobility
• Work on new projects for an industry leader with over 50 years history
• Summary of benefits offered (health, life and personal accident insurances, birthday leave, 2 days volunteering leave, PTO's from 15 and up to 20days)
• Language courses, Well-being Program, Mentoring Program, Employee Referral Program
• Performance bonus
• Career development path
• CSR, ED&I, Work-life balance initiatives

Call to action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.