Inside Sales Representative (Korean speaker)

Responsibility:

• Analyze and identify customer needs and align them with suitable IT products, with a focus on B2C as well as B2B customers in the SMB (Small and Medium Business) segment.
• Sell IT products to customers via inbound channels i.e Calls, Chats, Emails etc and Follow-up.
• Able to write and explain recommended product solution, up-sell and cross-sell in a Tele, Chat and Email environment.
• Communicate professionally with customers regarding current promotions and product upgrades and new product launches.
• Building and maintaining sales pipelines followed by accurate forecasting and sales revenue closures.
• Daily Sales Pipeline and Activity to be updated in CRM and maintained.
• Follow up with customers to solicit further sales, respond to sales enquiries.
• Maintain professional customer services via verbal and in written communication.
• Adhere to sales process, pipeline management, ethics and compliance.
• Achieve Sales Quota across products lines.
• Team-Player & Flexible

Requirements:

• Minimum 1 (one) year of inbound/ inside/ tele sales experience or sales via ecommerce platforms.
• Experience in B2B inside sales, particularly in the SMB (Small and Medium Business) segment is a plus
• Desire to meet and exceed sales performance goals
• Proficient in Korean and English (Spoken and Written)
• Working knowledge of Microsoft Office Suite and CRM tools.
• Able to type at least 35 WPM with proper spelling and grammar
• Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
• Strong verbal and written skills in Korean with commercial sense, problem solving and negotiation skills.