Who Are We
dtcpay is a MAS licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand globally, we are shaping the future of digital payments.
We are also recognised as one of Singapore's Top 10 Startups in the LinkedIn Top Startups 2025 list, a reflection of our momentum and the exciting journey ahead for our team.
The Assistant Relationship Manager supports institutional revenue growth at dtcpay by managing day-to-day relationships with regulated, high-value institutional clients, ensuring smooth onboarding, usage expansion, and long-term retention across cryptofiat payment and settlement solutions.
Work Arrangement: Fully On-site
Office Location: Menara Bangkok Bank, Kuala Lumpur
What You'll Do:
1. Client servicing & support
- Serve as primary day-to-day contact for assigned institutional clients
- Handle day-to-day client requests, maintain client records & CRM updates
- Coordinate account setup, onboarding, documentation
- Respond to client queries on products, transactions, and processes
- Maintain strong client engagement post-onboarding to drive activation and volume growth
2. Onboarding & Compliance Coordination
- KYC/KYB documentation
- Transaction flow understanding
- Compliance clarifications
- Act as the bridge between clients and internal teams (Compliance, Risk and Operations)
- Ensure onboarding timelines are met without compromising regulatory standards
3. Transaction & operational support
- Support trades, payments, settlements
- Coordinate with Ops, Treasury, Product
- Monitor transaction status and flag issues
4. Internal Collaboration & Reporting
- Maintain accurate CRM records (pipeline, client activity, revenue)
- Prepare client summaries, reports, and internal updates
- Work closely with Treasury (liquidity & settlement considerations), Ops (transaction issues, cut-off times), Compliance (ongoing monitoring)
What are we looking for:
- 25 years experience in Institutional sales support / Relationship management / B2B fintech / payments / banking
- Direct exposure to payment service providers / crypto exchanges / brokers / OTC desks / liquidity providers / corporate treasury teams
- Prior experience working with regulated environments (MAS, compliance-heavy workflows) is a strong advantage
