About us
Excelerate is a skills transformation organisation that equips workforces with future skills. We learn organisations and individuals future skills needs, design learning solutions covering a breadth and depth of skills, and deliver transformational learning experiences.
We believe skills are vital to thriving in an evolving workplace landscape. 500 organisations are powered by technology talent trained by Excelerate in data, coding, design, cybersecurity, telecommunications, product management, and other skills. We have also helped 5,000 individuals upskill and reskill to remain relevant in the future economy.
We partner with leading global talent development organisations to deliver industry-recognised learning programmes. Collectively, our partners have trained and certified 700,000+ individuals in 20,000+ organisations globally.
About the role
As an Instructor Excellence (Training Coordinator) Associate at Excelerate, you will play a pivotal role in ensuring the smooth execution of our training programmes. You'll work closely with the Supervisor and cross-functional teams to manage the operational aspects of training delivery, from instructor coordination to learner engagement and programme evaluation.
This role is ideal for someone who thrives in a dynamic learning environment, enjoys working with people, and has a strong passion for learning and development. You will be directly involved in shaping how our instructors teach, how learners experience our programmes, and how Excelerate continues to deliver exceptional learning impact..
Your key responsibilities
Instructor Management & Coordination
- Collaborate with the Instructor Excellence team to manage instructor assignments, schedules, and programme alignment.
- Ensure each instructor is equipped with the right materials, content, and access (LMS, tools, or resources) before programme delivery.
- Assist in the recruitment, onboarding, and continuous engagement of qualified instructors to meet client and programme needs.
- Maintain and update the Instructor Database to track credentials, availability, and performance.
- Coordinate instructor evaluations, feedback collection, and development opportunities.
Programme Planning & Operations
- Work with the Sales and Learning teams to ensure accurate and timely planning of all training activities.
- Oversee end-to-end delivery logistics including scheduling, setup, communication with clients and trainers, and documentation.
- Support pre-programme preparations (briefings, communication packs, checklists), live programme coordination, and post-programme follow-ups (surveys, data collection, reports).
- Track and monitor programme milestones, deliverables, and instructor payments to ensure smooth operations.
- Anticipate and resolve potential delivery challenges by communicating proactively with stakeholders.
Quality & Continuous Improvement
- Conduct post-programme reviews and evaluate programme effectiveness based on learner and instructor feedback.
- Identify opportunities to enhance training quality and learner experience through process improvements.
- Support the implementation of new initiatives that promote instructor excellence and learning innovation.
- Stay up-to-date on L&D trends, adult learning theories, and digital learning technologies to strengthen delivery operations.
Collaboration & Communication
- Serve as the bridge between instructors, learners, and internal teams, ensuring effective communication across all parties.
- Support client and learner engagement by providing timely updates, addressing issues, and maintaining professional correspondence.
- Contribute to team discussions, brainstorming sessions, and performance improvement plans.
- Uphold Excelerate's values of collaboration, integrity, and continuous learning in all interactions.
Requirements & Qualifications
- Bachelor's degree in Education, Human Resources, Business Administration, or related field (specialisation in L&D or training preferred).
- 1 to 2 years of experience in instructor coordination, training operations, or learning programme management.
- Proficiency in Learning Management Systems (LMS) such as Moodle, Blackboard, Google Classroom, or similar.
- Familiarity with digital collaboration tools (Google Suite, Microsoft Office), and virtual delivery tools (Zoom, Google Meet, MS Teams).
- Excellent verbal and written communication skills in both English and Malay.
- Strong organisation, multitasking, and time management skills. Able to handle multiple training projects simultaneously.
- Demonstrated ability to build positive relationships with instructors, clients, and internal stakeholders.
- Proactive, solution-oriented mindset with attention to detail and ownership of outcomes.
- Willingness to work flexible hours, including evenings or weekends when training sessions require support.
- Possesses a growth mindset, adaptability, and the ability to stay composed in a fast-paced environment.
