About Us
The ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over 40 million shoppers across ten markets.
Driven by the vision to become the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.
Founded in 2014, ShopBack now powers over US$3.7 billion in annual sales for over 20,000 online and in-store partners, with over half a million transactions happening via the platform daily. In 2022, ShopBack expanded its offerings into the realm of financial services with the launch of ShopBack Pay and PayLater - providing members with responsible and convenient payment options at checkout, while empowering partners with more ways to engage potential customers.
About This Role
We're looking for an Integration Support Engineer to support our technical merchant integrations. You will be acting as the interface between our operations, tech, and commercial team, driving merchant integrations. Our ideal candidate is well structured and organized, has some project management experience, and is happy to help both team members and our merchants overcome potential challenges. You have an affinity for retail, digital commerce or technology.
Responsibilities
- Drive merchant integrations and act as the interface between operations, tech, and commercial teams
- Manage multiple concurrent integration projects with conflicting priorities and sometimes under tight timelines
- Resolve merchant's issues in a timely manner
- Liaising with key internal stakeholders and external clients
Requirements
- Bachelor's degree with 2-4 years of relevant experience
- Understanding of REST API concepts and able to review log files
- Willingness to deep dive on technical challenges, including digging through logs on occasion
- Strong communication skills, in both persuasion and presentation
Good-to-Have
- Experience with one (or more) of the following plugins: Wordpress / WooCommerce, Prestashop, Magento, Hybris
- Project management experience
- Experience using log analyzing tools (e.g. Splunk)
- Experience with payments-related products
- Understanding of e-commerce platforms
