Integrations Support Analyst

About the Company

Epicenter is an innovative high-tech firm dedicated to transforming the landscape of Human Capital Management (HCM) integration. Our core mission is to unlock the immense value embedded within HR data by providing value added data management solutions tailored to complex, multinational enterprises. Epicenter is a growing international company, boasting 50+ team members in 12 countries, with major hubs in the Netherlands, Spain, UK & Malaysia.

Applicants must be based in Malaysia.

About the Role

As an Integrations Support Analyst, you'll be the first point of contact for technical support on live integrations between cloud-based HR systems. Working closely with international clients, you will troubleshoot integration issues using strong SQL and analytical skills, and collaborate across teams to ensure a high standard of service delivery. This role reports directly to our Support Manager and is part of a truly global team with colleagues based in Europe, the Americas, and Asia.

Responsibilities

• Troubleshoot and resolve HCM-to-Payroll integration incidents using strong data analysis skills.
• Monitor daily interface performance and take proactive action when failures occur.
• Manage a structured queue of support tickets, ensuring timely and SLA-aligned resolution.
• Lead and participate in customer meetings, offering technical insight and updates.
• Collaborate with senior analysts and cross-functional teams to resolve escalated issues.
• Maintain clear documentation on incidents, resolutions, and best practices.
• Consistently align work with established KPIs and service standards.

Qualifications

• Fluency in English (written and spoken); additional languages are a plus.
• Minimum of 3 years experience in technical support or systems integration roles.

Required Skills

• Strong SQL skills (able to write queries, read logs, and analyse datasets).
• Excellent problem-solving ability and attention to detail.
• Comfortable leading customer calls and explaining technical issues to non-technical stakeholders.
• Well-organized and self-motivated, with strong remote collaboration skills.

Preferred Skills

• Experience with HCM or payroll systems is a strong plus.

What we offer

We provide an exciting opportunity to grow your career in the tech industry. You'll become part of a vibrant, international team of motivated specialists who thrive on creativity and innovation. Gain valuable hands-on experience by working directly with Fortune 500 clients and top global brands, while expanding your professional network. Enjoy a fast-paced scale-up environment that's professional yet informal and fun. Here, your ideas are valued, your impact is tangible, and your career journey is uniquely rewarding. Ready for a dynamic, global experience Connect with us and begin your adventure today!

Equal Opportunity Statement

Epicenter is committed to diversity and inclusivity in the workplace.