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Job Description

Job Description- External

Role Purpose- External
. Handles all aspects of Software Engineering - business analysis, design, knowledge transfer, programming, testing, test automation and documentation.
. Handles more customer and software development centric tasks as compared to document driven.

Key activities- External
. Provide IT support for DHL's proprietary application software under the IT Team responsibility.
. Monitors & fix the IT applications issues for support (incident ticket) based on SLA and ensure users and other interested parties are kept informed proactively.
. Negotiates with users, specialists, staff and suppliers in respect of emergencies, routine and unscheduled maintenance and the introduction of amendments to the provision of services to ensure business disruptions are kept to minimal.
. Reviews effectiveness and efficiency in assigned area of responsibility and takes action to improve quality of service, performance and availability.
. Provides expert advice, training and technical assistance to other teams related to software development process/ solutions.
. Actively involved in new systems development, system enhancements and support of DHL applications.

Qualifications- External
. Results oriented and driven by goal achievement with a strong focus on high quality in the area of software development & project management
. Strong in information acquisition and analysis
. Strong in constructive challenge
. Strong in flexibility and stress management
. Customer and end-user focused
. Ability to learn many new procedures/processes and apply them in very short period of time
. Experience with work in multi-cultural environment
. Commitment to teamwork and sensitivity to cultural differences are essential

About Company

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

Job ID: 134423881