AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for supporting the day-to-day activities of a particular area of the business on either full-time or part-time basis, with the aim of learning practical knowledge of the business area, the company and the industry

Roles and Responsibilities:

• Work with others to prepare requirement gathering templates / checklists.
• Participate in workshops with business stakeholders to gather user requirements.
• Analyze user requirements, structure into business capabilities and functions.
• Analyze data, perform data mapping, identify discrepancies.
• Own and prepare project documentation, e.g. user requirement, user journey, functional specification, test plan and cases, user manual, etc.
• Produce professional documentation with high quality.
• Work with solution architect and developers to brainstorm high level solution, support Proof of Concept (PoC) activities.
• Work on document intelligence for Gen AI Chatbot, convert documents into Markdown format, create flow chart, improve accuracy of answers.
• Draft documentation writing standard (format, terminology, structure) for Gen AI consumption.
• Contribute to classification taxonomy, tagging schema.
• Collect and inventorize documents, analyze and review format, perform chunking.
• Develop Q&A templates and produce Q&A pairs.
• Prioritize high-frequency Q&As and set accuracy targets per question type, tune and improve accuracy continuously.
• Support the communication between business and development teams.
• Provide basic system training to business users.
• Work with Project Manager to manage user requirement changes.
• Follow company SDLC processes as guided by Project Manager.
• Take ownership of assigned tasks.
• Take initiative to research and learn new technical or business knowledge required for assigned project and aspire to master it for own achievement.
• Strive to become the domain subject matter expert / champion in the future.
• Be pro-active to work with others to deliver. Offer assistance where needed.

Job Requirements:

• Ability to analyze, interpret and communicate business information to project stakeholders.
• Ability to foster strong relationships with clients and team members.
• Ability to read and understand basic scripts / code / XML / YAML. Ability to write would be an advantage.
• Having school project experience with web / mobile app development is a plus.
• Having general knowledge on AI ( Gen AI / AgenticAI ) / Analytics / Business Intelligence / Chatbot / Large Language Models (LLMs) / Machine Learning / Optical Character Recognition (OCR) / Retrieval Augmented Generation (RAG)is an advantage.
• Knowing the concept of Document Chunking and Strategies is an advantage.
• Having experience with various UI visual / mockup tool, user journey tool, online collaborative whiteboard platforms (e.g. Miro, Figma, Mural) is an advantage.