Intern, Digital Operation

Monitor and manage customer enquiries received through social media, and correspondence channels.

Respond to customer enquiries and complaints accurately, professionally, and within established service level agreements (SLAs).

Coordinate with relevant departments to ensuretimelyresolutionandin accordance withestablished procedures.

Maintainaccuraterecords of customer interactions,andresolutions, actions in relevant systems.

Ensure all responsescomply withcompany policies, regulatory requirements, and service standards.

Support social media monitoring activities andassistin managing online customer engagement.

Prepare reports and updates on enquiry volumes, response performance, and customer feedback asrequired.

Contribute to continuous improvement initiatives to enhance customer experience and operational efficiency.

Currently pursuingBachelor's Degree in Business Administration, Communications, Marketing, Mass Communication, Public Relations, Customer Service, or a related field.

Strong written and verbal communication skills in Englishand Bahasa Malaysia.Proficiencyinadditionallanguages is an advantage.

Active user and good understanding of social media platforms (e.g., Facebook, Instagram, TikTok, X, LinkedIn).

Strong interpersonal and customer service orientation.

Good analytical and problem-solving skills with attention to detail.

Ability to handle multiple tasks and meet deadlines in a fast-paced environment.

Proficient in Microsoft Office applications (Word, Excel, PowerPoint).Positive attitude, willingness to learn, and ability to work collaboratively in a team environment.