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Intern-Finance Operations

DHL Express (Malaysia) Sdn Bhd
Malaysia, Selangor
Fresher
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  • Posted 15 hours ago
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Job Description

Job Description

. Receive and log customer queries from multiple channels (email, system tickets, chat).
. Categorize queries accurately (billing, shipment status, documentation, service issues, etc.).
. Acknowledge customer queries within defined service timelines.
. Provide standard responses for routine queries using approved templates and guidelines.
. Track query status and follow up with internal stakeholders (operations, billing, sales).
. Escalate complex or unresolved cases to senior team members.
. Update systems with accurate resolution details and closure notes.
. Ensure responses follow company service standards and tone guidelines.
. Assist in documenting FAQs, standard operating procedures (SOPs), and response templates.
. Maintain query logs and dashboards in Excel or internal systems.
. Analyze common query trends and recurring issues.
. Support preparation of weekly/monthly reports on query volumes and turnaround times.

Qualifications

. University Degree or equivalent by experience.
. Well verse with Microsoft Excel and SAP.
. Good communication in English: Oral and Written.
. Ability to analyze with logical thinking process.
. Attention to details and able to meet tight deadline.
. Engage, communicate and build network with the AR, Billing, BPO teams.
. Customer oriented.
. Process oriented and able to work under pressure.
. Team Player and highly collaborative.

More Info

Job Type:
Permanent Job
Industry:
Logistics/Courier/Freight/Transportation
Employment Type:
Full time

About Company

DHL Express (Malaysia) Sdn Bhd

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

Job ID: 144544619

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Last Updated: 18-03-2026 06:09:09 AM
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