Intern, IT Services

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do

To ensure the smooth operation of an organization's IT infrastructure thru technical assistance to the Desktop Engineer, Leads and end-users. This includes troubleshooting hardware and software issues, maintaining desktop systems, ensuring minimal disruption to business operations.

Duties & Responsibilities

The key responsibilities for Desktop Support Interns includes:

1. Troubleshooting and Problem Resolution: Diagnosing and resolving hardware, software, and network issues to minimize downtime.
2. System Setup and Configuration: Installing and configuring desktop systems, operating systems, and software applications.
3. User Support: Assisting end-users with technical queries and providing training to optimize their use of IT tools.
4. Maintenance and Updates: Performing regular system checks, updates, and patches to ensure optimal performance
5. Collaboration: Working with other IT teams to maintain a cohesive IT environment.
6. Cybersecurity: Implementing endpoint security measures and ensuring compliance with security protocols.
7. Documentation: Keeping records of system configurations, issues, and resolutions.
8. Any other duties and tasks assigned and/or as required by the manager.

Who should join us

• Diploma or Bachelor Degree in IT, Computer Science or relevant fields
• Any professional certification related to IT support, Help Desk, Microsoft Windows and Office 365 is desirable
• Strong Communication Skills
• Comprehensive Technical Knowledge
• Effective Problem-Solving Abilities
• Exceptional Customer Service Orientation
• Clear and Accurate Documentation Practices

We believe that you have what it takes to fit into the Touch n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and calibre. It is Touch n Go's policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [Confidential Information]

Note: Only shortlisted candidates will be contacted.