AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for providing application development and support services to meet AIA's business needs

• Accurately logs issue and updates ticket history to document troubleshooting steps and resolutions.

• Evaluates and escalates issues as needed to a higher level or other resource.

• Monitor and maintain Group Application support systems to avoid or minimize operational disruptions.

• Hands on and Troubleshoot system faults and solve application problems.

• Maintain customer and end user communications with a high degree of confidentiality.

• Research new technologies and tools that could benefit you and the team.

• Provide creative solutions to unique challenges.

• Maintain a service level as stated in the relevant SLAs.

• No major escalation/ audit / regulatory issue.