Intern, Operations Analyst, Information Technology

Changing how we live today to help secure our future.

Join us at Gentari to be part of this exciting, purposeful journey towards a cleaner energy future.

Gentarians are passionate about sustainability - our purpose is to solve the world's most pressing sustainable energy needs. Here at Gentari, we move differently. Teams seek out opportunities to work with one another to achieve shared goals and we trust our people with the freedom and autonomy in ways of working to spur innovative thinking and creativity. We aim to keep good people at the heart of what we do by ensuring that our people feel empowered to chart career paths alongside personal growth. Beyond the promise of an open and flexible work environment, we hope to make Gentari feel like a second home, a place where everyone is valued, and differences are celebrated.

As an Operations Analyst, Information Technology Intern, you will support the operations and cybersecurity team.

Responsibilities

• Maintain logs of escalated issues and track until closure;
• Create and update documentation for IT processes, procedures, and troubleshooting guides;
• Create and maintain Gentari IT website;
• Support Gentari IT Operations initiatives;
• Assist in the implementation of new IT projects or systems, including setup and testing;
• Coordinate and arrange meeting sessions or workshops as required.

Requirements

• Bachelor Degree in any IT related field;
• Basic knowledge of Windows and Microsoft Products including installation, configuration, and troubleshooting;
• Understands fundamental networking concepts like TCP/IP, DNS, DHCP, and VPNs;
• Basic understanding of computer hardware components and peripherals;
• Skills in documenting processes, procedures, and incidents effectively;
• Good verbal and written communication skills for interacting with team members and stakeholders and documenting issues;
• Skills in documenting processes, procedures, and incidents effectively;
• Precision in executing tasks and following procedures;
• Experience working in collaborative environments and contributing to team goals;
• Proficiency in office productivity tools such as Microsoft Office and collaboration platforms such as SharePoint.

For talent pipelining purpose, due to the heavy traffic of CVs, only qualified candidates will be notified.

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