Job Description Summary
- Execute Customer Order Management functions for Asia/Pac internal and external customers.
- Work closely with business, distributors/end customers, internal customers, finance, RA & supply
chain to ensure timely delivery of goods.
- Provide operational support to the Order Management team in handling daily orders and ensuring
smooth execution of order-related processes
Job Description
Job Responsibilities: (Primary Duties, Roles, and/or Authorities)
- Execute and manage Order Processing transactions accurately and promptly, including Field
Service Contracts billing.
- Co-ordinate with Planning to ensure stock availability as required.
- Co-ordinate with Finance to ensure credit release on time.
- Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
- Handle distributors/end customers order enquiries.
- Run Open Order Status reports for distributors/end customers, Finance, Business as required.
- Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
- Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other
regulatory requirements.
- Comply with all ISO 13485 requirements and BD policies.
- Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and
procedures. Active involvement in prevention, elimination of potential safety hazards and
participation in activities which promotes recycling, replacement and reduction of resource materials.
- Perform any other tasks assigned.
Knowledge And Skills
- Highly customer & business oriented
- Moderate analytical, interpersonal & communication skills
- A good team player with ability to work cross culture
- Fluent in English. with knowledge of Korean and/or Mandarin required to effectively manage
customer orders from the respective countries
Required Skills
Optional Skills
Primary Work Location
MYS Kuala Lumpur - Jalan Kerinchi
Additional Locations
Work Shift
MY2 Standard (Malaysia)
