Job Description Summary

. Execute Customer Order Management functions for Asia/Pac internal and external customers.
. Work closely with business, distributors/end customers, internal customers, finance, RA & supply
chain to ensure timely delivery of goods.
. Provide operational support to the Order Management team in handling daily orders and ensuring
smooth execution of order-related processes

Job Description

Job Responsibilities: (Primary Duties, Roles, and/or Authorities)
. Execute and manage Order Processing transactions accurately and promptly, including Field
Service Contracts billing.
. Co-ordinate with Planning to ensure stock availability as required.
. Co-ordinate with Finance to ensure credit release on time.
. Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
. Handle distributors/end customers order enquiries.
. Run Open Order Status reports for distributors/end customers, Finance, Business as required.
. Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
. Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other
regulatory requirements.
. Comply with all ISO 13485 requirements and BD policies.
. Ensure a safe, healthy and environmentally-friendly workplace by observing Company's rules and
procedures. Active involvement in prevention, elimination of potential safety hazards and
participation in activities which promotes recycling, replacement and reduction of resource materials.
. Perform any other tasks assigned.

Knowledge and Skills:
. Highly customer & business oriented
. Moderate analytical, interpersonal & communication skills
. A good team player with ability to work cross culture
. Fluent in English. with knowledge of Korean and/or Mandarin required to effectively manage
customer orders from the respective countries

Required Skills

Optional Skills

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Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift

MY2 Standard (Malaysia)