International Order Management Specialist

Job Summary

An International Order Management Specialist will be an Individual contributor role responsiblefor managing end-to-end lifecycle of global customer orders, process import/export documentation, coordinate cross-border logistics, and resolve supply chain issues. This role frequently requires ERP/SAP proficiency and is central to maintaining global trade compliance.

Key Responsibilities

• Adherence to all company policies and procedures.
• Accountable for Order to Cash processing activities related to International Indent orders.

Responsible for daily end to end execution of International Order management routine activities including

• PO creation activities in ERP system, including accurate and timely processing of PO's with suppliers , documentation, validation of quotation & shipment details.
• Co-ordinate with Suppliers, Shipping lines and freight forwarders for shipments and resolving queries and issues of customers related to shipments.
• Co-ordinate with suppliers on shipment status and dispatch of documents
• Sales Oder creation activities in ERP including accurate and timely processing of Indent Sales Orders, Customer PO verification, Invoicing and amendments if any
• Sharing of order acknowledgement & shipment details including ETD/ETAs with respective stakeholders and customers
• Preparing and reviewing export/import documentation (eg Commercial Invoices, Packing Lists, and Bill of Lading) for regional customs clearance
• Completion of all GRN activities in ERP system including Batch creation
• Identification of damaged /quarantine material and blocking in ERP
• Sharing of regular updates on shipment status with stakeholders / customers
• Co-ordinate with bank on release of documents (as and when required)
• Publish /share Order status trackers with stakeholders
• Ensure KPIs are met
• Assist demand planning and inventory control
• Support the business operations on assignment basis
• Ensure compliance with company policies and regulatory standards.