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Job Description

JOB TITLE

  • Intern, Digital Wealth & Assisted Digital Banking

REPORTS DIRECT TO

  • VP, Business Optimisation & Innovation (Wealth & Deposits), Group Consumer Banking

Job Purpose

  • Support the implementation, testing, rollout, and post‑implementation monitoring of the Wealth Management System (WMS) to ensure system stability, quality, and business readiness
  • Assist in User Acceptance Testing (UAT) and system implementation activities, including test execution, defect tracking, environment validation, and coordination with internal teams and external vendors
  • Contribute to post‑go‑live monitoring and production support by identifying, logging, and following up on system issues to ensure smooth system operations and minimal business disruption
  • Gain hands‑on exposure to end‑to‑end system delivery lifecycle, from implementation through stabilization and continuous improvement, while adhering to defined quality standards and timelines
  • Collaborate with business, technology teams and external vendors to support successful delivery outcomes in accordance with agreed quality standards and timelines.
  • Any other task assigned as and when required

Key Responsibilities

Project Delivery and Coordination

  • Participate in Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews and retrospectives.
  • Support the tracking of project progress, action items, dependencies, risks and key deliverables.
  • Assist Project Managers, Business Analysts and Product Owners in coordinating implementation activities and stakeholder follow-ups.

Testing and Quality Assurance

  • Execute UAT and regression testing based on approved test scenarios, test cases and expected results.
  • Validate system enhancements, defect fixes and production patches to confirm that business requirements are met.
  • Document, log, track and retest defects through to resolution and closure.
  • Support test progress reporting, defect trend monitoring and maintenance of testing documentation.
  • Assist in validating system functionality, stability and operational readiness before deployment.

Implementation and Production Support

  • Support pre-implementation readiness checks, environment validation and go-live preparation activities.
  • Assist in coordinating deployment activities and implementation issues across business, technology and vendor teams.
  • Participate in post-go-live monitoring, system health checks, issue validation and stabilisation activities.
  • Work with test leads, developers and vendors to investigate, validate and resolve system issues.

Continuous Improvement

  • Identify opportunities to improve testing practices, operational processes and project delivery effectiveness.
  • Contribute to lessons learned, process improvement initiatives and knowledge documentation.

KEY RELATIONS

(INTERNAL & EXTERNAL)

Working Relations

Internal

    • GIS & System Support
    • Group Digital Transformation (GDT)
    • Group Consumer Banking
External

  • System Vendors

CONTRIBUTES TO

  • Support successful delivery and stabilisation of strategic digital banking and wealth management initiatives.
  • Contribute to improved customer experience, operational efficiency and system quality across banking channels.
  • Support continuous improvement of technology-enabled business processes and customer journeys.

Experience/Knowledge Required

  • Degree/Diploma holders who are interested to learn testing methodology/framework
  • Ability to support test scoping, test case execution, defect reporting, progress tracking
  • Demonstrates a good working attitude with strong teamwork and collaboration skills

More Info

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Key Skills

Environment validation

Testing documentation

User Acceptance Testing (UAT)