Internship (Department: sooka)

Operations Automation & Tooling

• Support the design and implementation of automated operational workflows to reduce manual effort (e.g. voucher distribution, order status updates, fulfilment tracking).
• Assist in building and maintaining automation solutions using tools such as Google Sheets, scripts, nocode/lowcode platforms, or internal systems.
• Identify repetitive manual processes within Sooka Ops and propose automation or process improvement solutions.

eCommerce & Fulfilment Operations

• Support daily eCommerce operations across platforms such as Shopee, Lazada, and TikTok Retailer.
• Assist with tracking TV Stick fulfilment endtoend, from order placement to delivery confirmation.
• Contribute to the creation of dashboards and trackers that provide visibility into order volumes, fulfilment status, and exceptions.
• Support platform onboarding and postlaunch stabilisation through structured tracking and data validation.

Voucher & Campaign Operations

• Support operational execution of voucher-based offerings, including setup, distribution logic, and tracking.
• Assist in developing automated voucher distribution and validation flows to reduce manual handling.
• Monitor voucher usage, redemption issues, and exceptions, and maintain clear operational records.

Ticketing, Issue Tracking & Ops Analytics

• Support ticket-based operational issue tracking, including classification, data collection, and followups.
• Help analyse recurring issues to identify opportunities for process fixes or automation.
• Maintain structured issue logs and basic operational analytics to support decision-making.

Content & Live Operations Support

• Assist with Google Vita tagging, updates, and scheduling, aligned with live sports calendars.
• Ensure accuracy and consistency of tagging during highvolume or timesensitive events (including weekends or late fixtures when required).
• Support process improvements to make content operations more efficient and less manual.

Documentation & Process Enablement

• Maintain and update operations documentation, SOPs, and internal guides.
• Support standardisation of workflows to ensure processes are scalable and repeatable.
• Assist in communicating operational changes or improvements across teams.

Required Skills & Profile

• Strong interest in process automation, ops tech, or data-driven operations
• Comfortable working with structured data, systems, and multi-step workflows
• Proficient in Excel / Google Sheets (formulas, data validation, basic dashboards)
• Familiarity with automation or productivity tools (e.g. Google Apps Script, Zapier, Make, Notion, Airtable, Looker Studio, Power BI - any exposure is a plus)
• Logical and detail-oriented able to break down messy manual processes into clear steps
• Good written communication for documenting processes and explaining workflows
• Proactive mindset with willingness to improve how things work, not just execute

• Basic scripting or SQL knowledge
• Experience building simple dashboards or automation prototypes
• Exposure to eCommerce, fulfilment, or customer operations
• Interest in digital products, streaming platforms, or content operations