To study and understand technical aspects of various systems (mainly Microsoft core infrastructure and Microsoft Cloud solution) from client perspective.
Manage incident tickets and provide L1 technical support via phone, email or remote.
Analyze, investigate and fix known issues and provide daily updates as required.
Required to follow-up actions to restore service to normal levels analyze, investigate and fix issues.
Able to work in team and involved in project delivery together with project team.
Job Requirements
Minimum education is Certificates / Vocational/ Diploma in any discipline.
Proficient in English for both spoken and written, Bahasa Malaysia.
Have Good Communication Skills for client interactions and support
Passionate and have strong interest in technology
Comfortable to explore automation using workflow tools
Strong problem-solving skills and attention to detail.
Proficient in using various software applications and tools.
