Internship - Insurance Operations/Communications/Risk Management

FIND YOUR BETTER AT AIA

If you believe in better, we'd love to hear from you.

About the Role

You will gain hands-on experience in the daily insurance operations. You also will be responsible for delivering standard reports on periodic basis as required by the business for operations, regulatory, statutory purpose.

Key Responsibilities:

Corporate Communications

• Design and create visual content such as posters, infographics, presentations, and merchandise materials while ensuring alignment with corporate branding standards.

• Capture and edit photos/videos for internal communications, and support events through logistics, promotional materials, and creative campaign ideas.

Operational Excellence (Project Management)

• Support project management activities including workshop preparation, meeting coordination, action tracking, and governance reporting for Steering Committees and key stakeholders.

• Assist in monitoring project performance through reporting, dashboards, KPI tracking, risk/issue management, and contribute to process standardization and continuous improvement initiatives.

Risk & Compliance

• Support Risk & Compliance activities including Risk & Control Self-Assessments (RCSA), risk mitigation tracking, issue management, and maintenance of risk registers, action logs, and compliance trackers to ensure accuracy and completeness.

• Assist in preparing risk dashboards, reports, and presentations, while coordinating meetings, performing basic data validation, and providing documentation and administrative support.

Insurance Operations

Singapore Operations - Customer Services Policy Member Maintenance / Policy Owner Services

• Verify and analyse customer documents and requests, ensuring accurate system updates and following up on any missing or required information.

• Support ad‑hoc initiatives including process reviews, process mapping/documentation, and basic data analysis to improve operational efficiency.

Singapore Operations - Contact Centre Support

• Handle inbound customer and agent enquiries via calls and emails within L1 scope, providing accurate responses based on approved FAQs, SOPs, and knowledge base, while updating details in CRM.

• Escalate unresolved issues to relevant teams and perform follow‑ups or customer callbacks to ensure timely updates and resolution.

Singapore Operations - Contact Centre Business Analyst

• Review and evaluate customer interactions (calls, emails, verbatim) to identify key experience themes, sentiment, and drivers, and classify insights into controllable vs. uncontrollable factors.

• Prepare CX reports, statistics, and trend analyses, and provide actionable recommendations to support continuous service improvement.

Singapore Operations - Contact Centre Business Analyst - CX

• Review and evaluate customer interactions (calls, emails, verbatim) to identify key customer experience themes, sentiment, and drivers, and classify insights into controllable and uncontrollable factors.

• Prepare CX reports, statistics, and trend analyses, and provide actionable recommendations to support continuous service improvement.

Singapore Operations - Contact Centre - Business Analyst -WFM

• Support contact centre operations by uploading and maintaining interval and historical data, reviewing attendance, and assisting with real‑time monitoring of performance metrics.

• Assist in Workforce Management (WFM) activities including data validation, reconciliation, and initiatives to improve reporting accuracy and overall data quality.

Singapore Operations - Contact Centre - Business Analyst - UAT

• Support AI UAT activities by executing test scenarios to validate responses against defined L1 logic and SOPs, while identifying gaps in intent recognition, response accuracy, and customer experience.

• Document defects, observations, and test outcomes, and provide recommendations to improve AI flow design and response quality.

Regional Services - Operations

• Support business development and initiatives to enhance shared services capabilities for regional cross‑border healthcare access and improve overall customer experience.

• Provide administrative support for planning and executing insurance operations onboarding training, along with contributing to service improvement efforts.

Regional Services - Group Distribution Office Support - Reinsurance Data Analyst

• Support data analytics and transformation for reinsurance operations, including quotation processes and financial reporting.

• Assist in developing and enhancing data tools using Excel Power Query, SharePoint Online, and Power BI, while providing support for ad‑hoc technical and analytical tasks.

Regional Services - Group Distribution Office Support - Business Admin Support

• Provide administrative and operational support including expense tracking, report handling, vendor coordination, and onboarding activities.

• Act as a liaison for internal (Finance, Sales & Marketing) and external stakeholders, while tracking key deadlines and supporting communication, sales, events, and operational follow‑ups.

Note: There are several internship positions available across various departments. Your role will be assigned based on your interests and suitability.

Job Requirement:

• Preferably an undergraduate in the penultimate or final year of a Business, Management, Administration, Insurance, Actuarial Science, Communications, Risk Management, or related program.

• Must be proficient in both written and spoken English

• Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage.

• Excel academically with minimum CGPA 3.00 or second class upper or equivalent

• Minimum duration would be 12 weeks or above

• Compulsory internship placements by university

• Willing to work in Cyberjaya/Putrajaya