Internship, Operation

Remarks

• This internship is for the April, May, and June intake period.

Responsibilities

• Accurately logs issue and updates ticket history to document troubleshooting steps and resolutions.
• Evaluates and escalates issues as needed to a higher level or other resource.
• Monitor and maintain Group Application support systems to avoid or minimize operational disruptions.
• Hands on and Troubleshoot system faults and solve application problems.
• Maintain customer and end user communications with a high degree of confidentiality.
• Research new technologies and tools that could benefit you and the team.
• Provide creative solutions to unique challenges.

Requirements

• Currently enrolled in a relevant degree program (Computer Science, Information Technology, etc.)
• Experience with Microsoft Office is required.
• Knowledge of computer Software, Web development or Investment related area.
• Demonstrate strong written and verbal communication skills in all tasks.
• Demonstrate strong troubleshooting and problem-solving skills.
• Willingness to learn and take on new challenges.
• Experience with Windows OS.