Internship - Technology/Data

FIND YOUR BETTER AT AIA

If you believe in better, we'd love to hear from you.

About the Role

ou will gain hands-on experience in the daily insurance operations. You also will be responsible for delivering standard reports on periodic basis as required by the business for operations, regulatory, statutory purpose.

Key Responsibilities:

Technology Team

Development Support

• Review manual testing processes to identify areas for automation or improvement and support the development and testing of basic automation concepts.

• Document findings and present outcomes through simple process maps, recommendations, or a working prototype/demo.

Artificial intelligence (AI)

• Support the AI Engineering team in building applications and agentic AI workflows aligned with user requirements and enterprise safety standards.

• Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.

Infrastructure and Support

• Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.

• Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.

Insurance Operations

Australia Quality Assurance Team - Knowledge Management Automation

• Support MIS reporting and automation by converting manual processes into automated solutions, including building dashboards and datasets using Power BI, Power Query, and MS Fabric.

• Assist in developing simple automations with Power Automate and support data preparation, validation, and documentation activities.

Innovation Office - AI & Digital Solutioning

• Support the development and testing of AI proof‑of‑concepts and MVPs, including copilots, analytics use cases, and intelligent automation solutions using Microsoft technologies.

• Assist in solution design, data exploration, documentation, and basic validation of models or logic to ensure effectiveness and usability.

Innovation Office - Automation

• Assist in building and testing automation solutions using Power Apps and Power Automate, including basic integrations and participation in testing and feedback cycles.

• Support process documentation, as‑is/to‑be mapping, and maintenance of automation logs, test cases, and supporting materials.

Innovation Office - Data Analytics & Insights

• Support data preparation, validation, and analysis across multiple sources, including identifying trends and generating insights.

• Develop dashboards and reports using Power BI and assist with ad‑hoc analysis to support business decision‑making.

Singapore Operations - Underwriting & Issuance

• Support the operations through administrative, coordination activities, and tracking of case progress and turnaround time (TAT).

• Assist in preparing basic operational reports and contribute to ad‑hoc initiatives, process improvements, and cross‑team coordination.

Singapore Operations - Customer Service / Life Claims / Healthcare

• Support SG CS Claims Operations in automation initiatives by identifying opportunities, improving workflows, and assisting with testing and implementation of automation solutions.

• Contribute to process improvement by documenting processes, analyzing operational gaps, and providing administrative and coordination support for CS FWA and continuous improvement activities.

Note: There are several internship positions available across various departments. Your role will be assigned based on your interests and suitability.

Job Requirement:

• Preferably an undergraduate in the penultimate or final year of a Computer Science, Information Technology, Software Engineering, Data Analytics, Business IT, or related program

• Must be proficient in both written and spoken English

• Excel academically with minimum CGPA 3.00 or second class upper or equivalent

• Minimum internship duration would be 12 weeks or above

• Compulsory internship placements required by university

• Willing to work in Cyberjaya/Putrajaya