IT Application support

Primary Skills:

• Java/JavaEE/Webservice/API technologies and web related programming language.
• Unix/Linux shell scripting.
• Familiar with applications deployment in Application Servers such as WebLogic/IBM Liberty/Jboss/Tomcat.
• DB SQL knowledge, Oracle technology would be advantage.
• Couchbase or NoSQL Cloud Database knowledge would be an advantage.
• Understanding of IT infrastructure components and their role in supporting fraud management systems, including servers, networks, firewalls, and security protocols

Responsibilities:

• Key responsibilities include Incident Support and Management, Problem and Change management.
• Provide technical support and troubleshooting for fraud management applications and systems, including but not limited to fraud detection tools, case management systems, and reporting platforms.
• Collaborate with IT teams to ensure the proper configuration, integration, and maintenance of fraud management systems and interfaces, and adhere to industry standard regulations.
• Assist in the implementation of system upgrades, patches, and enhancements, ensuring minimal disruption to ongoing fraud management operations.
• Develop and maintain system documentation, including standard operating procedures, configuration guides, and troubleshooting manuals.
• Stay updated on the latest advancements in fraud detection technology and best practices, recommending and implementing improvements to enhance fraud prevention capabilities.
• Collaborate with internal stakeholders and external vendors to evaluate, select, and implement new fraud management applications or system enhancements as required.
• Maintain a strong understanding of fraud detection and prevention processes and regulatory requirements to ensure compliance and adherence to industry standards.
• Scheduled 24/7 on-call support, project and infrastructure support and disaster recovery exercise after business hours