Responsibilities:
- Provide first line support to in house user by resolving application related purchasing & inventory issues promptly and efficiency
- Identify opportunities to improve system stability
- Overseeing the daily performance of communications and system
- Monitor and respond support request via phone, email and ticketing system
- Ensure all support request are logged, tracked, and properly documented
- Provide advice, training and technical assistance in a timely manner
- Liaises between local / international purchasing team, outlets and external vendor when they have new requirements
- Participant in project implementation, new version released and application testing
- Able to assist in any ad-hoc tasks assigned by the superior
Qualifications / Requirements:
- Candidates must possess at least Diploma or Degree in Information Technology or any related fields
- Minimum 1 year working experience in purchasing and Inventory application with support and configuration
- Hand on experience in system support of Business Application
- Required language(s): English, Malay, Mandarin
- Systematics and positive problem-solving approach
- Strong planning, initiative and ability to work independently
- Ability to work on both technical and functional aspects of system implementation.
- Experience in SQL, understanding of purchasing workflow process
- Additional advantage: Experience in ecommerce platform and accounting applications.
