IT Communications Engineer

Job Description:

• Process service requests within the Video and Event Services area.
• Adhering to SLAs and maintain maximum uptime for the video conferencing environment and event services.
• Conduct equipment audits, as necessary.
• Collaborate with operations and support teams to provide direction/support, streamline processes, improveefficiency,and enhance the overall user experience.
• Strong written and verbal communication skils and the ability to communicate clearly and professionally with endusers,the IT Video Team, Executives, and IT management.
• Create internal and end-user documentation for supported architecture and operations>
• Produce Run of Show documents, attendance reports, T equipment readiness checklist and other items for AudioVideo production team.
• Must be a self-starter with the ability to work independently and as part of a team.
• Manage multiple deadlines and prioritize projects accordingly.
• Mentoring/Training team members.

Preferred Experience:

Bachelor's degree in computer science, Information Systems, or other related field. Or equivalent work experience.

Typically has 4+ of related work experience.

Experienced in A/V Design, budget, and project management.

Experience with Zoom Webinar, Qumu, Zoom Meetings, Teams Meetings, Cisco WebEx, Pexip, CVI and other industry-standard meeting platforms.

Advanced technical knowledge of how-to setup, install, troubleshoot, and connect audio visual equipment including cameras, microphones, projectors, and monitors.

Basic understanding of networking and network protocols.

Extensive experience with MS Office including Visio.

Work availability:

This person is expected to work in rotational shifts that this team services - Morning, General Shift and rarelyweekend or late-night shifts

The person is also expected to support during weekends/public holidays if there are critical/maintenance activitiesplanned during these days.