Candidate must possess at least SPM / Advanced / Higher / Graduate Diploma, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
Required language(s): Mandarin, English
Must be able to speak MANDARIN (Chinese) to ensure smooth communication with end-user support.
Need to be a fast learner as we are a fast-paced company.
Great attention to details and excellent problem-solving skill
Responsibility
Serve as the first point of contact for customers seeking technical assistance over the phone or email or remote access
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Diagnose, troubleshoot and identify solutions for customer
Create/Update support ticket in Support Management System
Follow-up and update customer status on raised ticket
Pass on any feedback or suggestions by customers to the appropriate internal team
Direct unresolved issues to the next level of support personnel
