Governance of ANT group SEA IT Service, procurement and assets management
Support local huge meeting/live stream events, clearly understand requestor's scenario and requirement , establish video/audio devices connection and ensure no incidents during the event.
Provide 1st level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
Troubleshooting and resolving single customer issues with Windows
Supporting Microsoft Office, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
Using remote administration tools to resolve issues on desktops, laptops, and printers.
Ensuring proper documentation, notification, tracking, and follow up of all incidents.
Manage and mentor onsite team in Asia Pacific
Update policies, procedure, and documentation relevant to project or operation
Ensure compliance with standards, policies, and processes
Job Requirements:
Candidates should have a Diploma or Bachelor's degree in IT, Computer Science, or a related field with relevant experience in IT support or service desk operations.
Strong knowledge of Microsoft Windows, Microsoft Office, Microsoft SharePoint, and VPN support is required.
Applicants must be capable of troubleshooting desktop hardware, laptops, printers, mobile devices, and providing user support through ticketing systems or remote tools.
Good communication skills, documentation ability, and experience supporting large meetings or live streaming events while ensuring compliance with IT policies and procedures are preferred.
