IT Executive (Server & Networking)

Job Summary

The IT Executive is responsible for managing and maintaining the company's IT infrastructure, including servers, networks, websites, cybersecurity, and end-user technical support. The role ensures system reliability, security, and optimal performance to support business operations and production activities.

Job Scope

1. Server Management

- Install, configure, maintain, and monitor physical and virtual servers.

- Manage server performance, capacity planning, and system availability.

- Perform regular backup and recovery procedures.

- Monitor server health and troubleshoot hardware or software issues.

- Ensure business continuity through disaster recovery planning.

2. Network Administration

- Manage and maintain LAN, WAN, Wi-Fi, VPN, firewalls, and network infrastructure.

- Monitor network performance and resolve connectivity issues.

- Configure and maintain network devices, including switches, routers, and access points.

- Ensure secure and stable network operations across all locations.

- Maintain network documentation and asset records.

3. Website Management

- Maintain and update company websites and web applications.

- Coordinate with vendors or developers on website enhancements and maintenance.

- Monitor website performance, availability, and security.

- Manage domain registrations, hosting services, and SSL certificates.

- Support integration of web-based systems and services.

4. Cybersecurity

- Implement and maintain cybersecurity policies, procedures, and best practices.

- Monitor security threats, vulnerabilities, and system logs.

- Manage endpoint protection, antivirus, firewall, email security, and access controls.

- Conduct security assessments and recommend risk mitigation measures.

- Provide cybersecurity awareness training to employees.

- Ensure compliance with company security standards and regulatory requirements.

5. Technical Support

- Provide Level 1 and Level 2 technical support to end users.

- Troubleshoot hardware, software, application, and system issues.

- Support desktops, laptops, printers, mobile devices, and collaboration tools.

- Manage IT service requests and incident resolution within SLA timelines.

- Maintain IT inventory, asset management, and system documentation.

Requirements

Education

- Bachelor's degree in information technology, Computer Science, Information Systems, or related field.

Experience

- Minimum 3 - 5 years of relevant IT experience.

- Experience in server administration, networking, cybersecurity, and technical support.

- Experience in media, animation, production, or creative industries is an added advantage.