IT Executive Support Engineer
IT Executive Support Engineer
Solarvest2-4 Years
- Posted 8 hours ago
- Be among the first 10 applicants
Job Description
Key Responsibilities
- Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution
- Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required
- Investigate and resolve data, configuration, workflow, and integration issues across connected systems
- Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules
- Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets
- Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions
- Monitor application performance and proactively identify improvement or automation opportunities (e.g. via Power Platform)
- Ensure application changes and access controls align with IT governance, security, and data-protection (PDPA) requirements
- Diploma or Degree in Information Technology, Computer Science, or a related field
- 2-3 years of hands-on experience in application support, with a strong Level 2/3 troubleshooting background
- Practical experience supporting ERP systems, and familiarity with CRM and HRMS platforms
- Solid understanding of SQL / database querying for investigating and resolving data issues
- Experience working with application vendors and managing escalations to resolution
- Strong analytical and problem-solving skills, with the ability to work independently and manage competing priorities
- Good communication skills in English and Bahasa Malaysia, with the ability to engage both technical and non-technical stakeholders
- Exposure to system integrations (REST APIs, event-driven workflows)
- Familiarity with IT service management (ITSM) tools and ticketing workflows
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