Your New Company
You will be joining an MNC company that provides a wide range of digital services, hardware, and software aimed at helping organisations improve efficiency, manage information, and drive digital transformation.
Your new role
- You will be providing L1-L2 IT Helpdesk support remotely to the IT end-users.
- Your support will be focusing on end-user issues such as hardware, software and network.
- You will ensure that the tickets raised are resolved in a timely manner, if not escalated to the next level immediately.
- You will identify the root cause of recurring issues and implement long-term solutions to prevent the same issues from recurring.
- You will maintain a high level of customer satisfaction through effective communication skills and managing their expectations.
What You'll Need To Succeed
- Minimum of 1 year in IT Helpdesk environment
- Able to read, write and speak in Cantonese and Mandarin
- Able to work in a 4-day shift role
What You'll Get In Return
- You will be given shift and language allowance
- Very attractive employee benefits (i.e. additional EPF, medical for self and dependents, upskilling opportunity)
- Flexible working arrangement
What You Need To Do Now
If this role is what you are looking for, click Apply on the job itself. For a private and confidential discussion on other job opportunities within Infrastructure, you may reach out to me at +60 3-7890 6195 or [Confidential Information]
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
