It Helpdesk Support

Job Summary

We are looking for an experienced IT Help Desk Engineer with 3 years of hands-on experience in end-user support, hardware troubleshooting, printer support, and software installations. The role involves providing day-to-day IT support to internal users and ensuring smooth IT operations.

Key Responsibilities

• Provide Level 1 & Level 2 IT support to internal employees
• Troubleshoot and resolve hardware issues (desktops, laptops, peripherals)
• Install, configure, and maintain operating systems and standard applications
• Support and troubleshoot printers, scanners, and related devices
• Perform new system setup, user onboarding, and asset allocation
• Handle basic network connectivity issues (LAN, Wi-Fi)
• Log, track, and resolve tickets within defined SLAs
• Escalate unresolved issues to relevant teams when required

Required Skills & Experience

• Minimum 3 years of experience in IT Help Desk / Desktop Support
• Strong knowledge of hardware troubleshooting and printer support
• Experience with OS and application installations (Windows preferred)
• Basic understanding of networking concepts
• Good communication and customer support skills
• Ability to work independently and as part of a team Preferred (Optional)
• IT certifications (ITIL, CompTIA, or equivalent)
• Experience with ticketing tools