IT Infra Project Manager

Responsibilities

Lead programs which consist of multiple projects (led by Project Managers); projects within the program may share dependencies, and delivery of the overall program will enable realization of benefits across the program, and achieve customer value

Provide vision, strategy, governance and business objective alignment

Responsible for program metric tracking, and managing financials and profitability

Provide leadership and hold the customer and program team accountable to deliver programs on-time, within budget, with high quality while achieving customer satisfaction

Perform overall program-level planning, resource management, stakeholder engagement, communications planning and oversight of interdependent projects ensuring smooth transition to Operations

Act as a mentor and first point of escalation to Project Managers

Identify opportunities for additional business, provide input to presales evaluation, requirements gathering, and renewals

Identify risk, issues and develop risk response strategy at the program level

Lead the execution of contract Change Management process at the program level

Manage partner/subcontractor delivery and commercials

Senior PM When required; Lead and manage the end-to-end projects encompassing the requirements, plan, design, test, control, integration and transition/closure of Large Scale, Multi-Vendor, Multi-Technology, and Enterprise Level Solution(s).

Establish and maintain relationships with stakeholders (Customer, Sales, Services, Business Units, Executives, etc.)

Communicates effectively with Executives and stakeholders(s) to identify needs and evaluate alternative business solutions and strategies.

Qualifications

Experience leading cross functional teams to deliver business and technical capabilities.

An ability to influence and communicate effectively to senior-level leadership as well as functional management. You will have excellent interpersonal and communication skills.

Adaptable to changing environments and priorities as change will be a constant.

Experience in IT operations, support functions, and/or network management.

An ability to leverage a range of leadership styles based on business conditions and day-to-day demands of the role.

An ability to interact with front-line and senior managers.

Strong influencing skills.

Customer advocacy. The Program Manager must get involved as necessary to make sure customer escalations are managed appropriately and with the proper level of communication.

An ability to partner with Sales and to drive an account strategy from a delivery perspective.

Minimum Qualifications

Adaptable and able to function well within a highly dynamic environment, and can bring much needed stability and discipline

Able to remain calm under pressure

Project management thought leader and veteran with strong command over the PM competencies

Strong leadership capabilities and able to provide vision and strategic direction to the team

Highly effective at managing conflict. Is able to address issues between stakeholders swiftly in order to maintain a positive team spirit that is consistent with Cisco values

Extensive systems integration experience, covering multiple-vendor solutions and 3rd party developments

Well versed in core PMI competencies including time, cost and scope management, stakeholder, governance and communication management, risk management and quality management

ITIL or eTOM knowledge (or equivalent) desired

Experience with navigating various environments where culture and structure varies within the organization with political navigation skills

Strong Negotiation skills: Reaches mutually satisfactory agreements by focusing on interests rather than positions. Includes active listening, interpersonal skills and careful preparation.

Partner & Vendor Relationships: Obtains and maintains the highest value from vendors and partners; identifies emerging and long-term requirements

Willing and able to travel regularly and frequently (as needed) to develop the necessary relationship with the customer and deliver the projects benefits.

Very proficient in the following software tools: Microsoft Project, Excel, Word, PowerPoint

Consulting capabilities and experience is strongly preferred including capabilities to influence, interface with CxOs and navigate political landscapes

Understanding of the unique holistic needs required to execute a collaboration specific project is required (i.e. migration activities, operational readiness, adoption, etc.)

Other information&aposs

• 12 months contract
• Onsite Support