IT Lead

Power the digital backbone behind 200+ thriving coffee stores! Kenangan Coffee Malaysia are looking for a proactive IT Lead based in Malaysia to manage our expanding F&B and retail store operations. In this role, you will take ownership of New Store Opening (NSO) tech stack setups (POS, kiosks, network security, and infrastructure deployment) and office end-user support while leading a dedicated IT team. If you thrive in multi-store retail rollouts and take pride in delivering zero-downtime operational excellence, step into this leadership opportunity with us!

Ideal Candidate Profile:

• Experience & Leadership: Minimum 5 years of experience in IT operations/infrastructure support, with a proven track record leading teams and executing New Store Opening (NSO) rollouts.
• Industry Background: Strong multi-store retail, F&B, or QSR chain expansion experience.
• Store Infrastructure & POS Mastery: In-depth understanding of retail POS systems, self-service kiosks, store networking (LAN/WAN/Wi-Fi), CCTV, and peripheral hardware deployment.
• Vendor & Project Coordination: Proven ability to manage third-party IT contractors, SLAs, and cross-functional project timelines.
• Hands-on Mindset & Mobility: Practical, on-site problem-solving attitude with the willingness to travel to store sites and manage hardware deployments when required.
• Soft Skills & Integrity: High personal integrity, strong team leadership, accountability, and clear communication skills.

Job Role:

• NSO Tech Deployment & Readiness: Ensure all New Store Openings (NSOs) launch smoothly—managing the staging, installation, and readiness of POS terminals, kiosks, receipt printers, CCTV, network routers, and broadband connectivity.
• Store & Office IT Operations: Provide high-quality technical support for corporate office staff and store teams, rapidly resolving hardware, software, network, and system disruptions.
• Vendor & Regional Project Management: Oversee external IT vendors and contractors for nationwide and out-of-island store projects to ensure delivery adheres to brand standards.
• Team Leadership & Governance: Lead, mentor, and coach the local IT support team, ensuring strict adherence to IT operational SOPs, service standards, and ticketing resolution times.
• Site Support & Hardware Handling: Conduct on-site troubleshooting visits, hardware pick-up, and field deployments as needed during critical setup phases.
• Asset & Documentation Management: Maintain meticulous records of all IT assets, hardware serials, system configurations, software licenses, and network topologies.

More about Kenangan Brands:

• Kopi Kenangan: 1,200+ outlets across Indonesia
• Kenangan Coffee Malaysia: 200+ store locations
• Kenangan Coffee Singapore: 10 locations and growing
• Kenangan Coffee India: 10 stores and aggressive expansion plans
• Global Footprint: Expanding footprint across Taiwan, Australia, and the Philippines
• FMCG Division: Kopi Kenangan Botol (Ready-To-Drink subsidiary)

Interested candidates, please email your updated resume with photo to: [Confidential Information]