IT Manager

Responsibilities

Enterprise Application Solutioning & Architecture

. Lead the design, development, enhancement, and support of enterprise business applications.

. Define application architecture, technical standards, and best practices.

. Review solution designs to ensure scalability, security, maintainability, and compliance with enterprise standards.

. Support digital transformation initiatives by evaluating and recommending appropriate technologies and platforms.

Application Development & Platform Governance

. Provide technical leadership for OutSystems, Microsoft Power Platform, and other low-code platforms.

. Establish development governance, coding standards, release management, and application lifecycle management practices.

. Review and approve solution designs from internal teams and vendors.

. Ensure applications are audit-ready and adequately documented.

AI & Automation Enablement

. Drive AI adoption within the organization through Enterprise AI platforms ( Microsoft Copilot, Copilot Studio, Generative AI).

. Identify and implement AI use cases that improve operational efficiency and user productivity.

. Develop and govern AI-powered solutions, chatbots, knowledge management systems, and digital assistants.

. Provide guidance on AI governance, security, and responsible use.

Business Engagement & Solution Consulting

. Engage business stakeholders to understand operational challenges and translate requirements into technology solutions.

. Conduct platform suitability assessments and recommend optimal solutions.

. Support project estimation, planning, and implementation activities.

Vendor & Project Management

. Manage vendors and project teams to ensure delivery quality and adherence to timelines.

. Participate in system evaluations, procurement activities, and technical reviews.

. Ensure successful delivery of enhancement projects and new solution implementations.

Knowledge Management & Documentation

. Establish and maintain application documentation standards.

. Drive automation of system documentation, knowledge repositories, and support processes.

. Support knowledge transfer and capability development across IT teams.

Team Mentoring & Capability Building.

. Provide technical coaching on application architecture, AI technologies, and development best practices.

. Promote innovation and continuous improvement within the team.

Quality Assurance, Governance & Application Compliance

. Establish and enforce development standards, coding guidelines, security requirements, and review processes.

. Oversee testing strategies, including SIT, UAT, regression testing, and production readiness reviews.

. Ensure proper release management, deployment governance, and post-implementation support processes are followed.

Requirements

. Minimum 4+ years of experience in IT management, application development, solution architecture, or technology leadership roles, preferably within an IT Shared Services environment.

. Proven experience managing enterprise web and portal application development teams, preferably utilizing OutSystems (O11 and ODC), Microsoft Power Platform, or other Low-Code/No-Code platforms.

. Hands-on experience designing, developing, and implementing AI-powered solutions, including Generative AI, Microsoft Copilot, Copilot Studio, Azure AI Services, AI chatbots, intelligent automation, or related AI technologies.

. Experience in translating business requirements into AI-enabled solutions and driving AI adoption across business functions.

. Familiarity with AI development concepts including Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), prompt engineering, AI agents, knowledge management solutions, and AI governance practices.

. Experience integrating AI capabilities with enterprise applications, workflows, APIs, and cloud platforms.

. Knowledge of AI security, privacy, responsible AI principles, and governance frameworks.

. Experience leading Proof-of-Concepts (POCs), technology evaluations, and innovation initiatives related to AI and automation.

Technical Competencies

. Strong understanding of enterprise application architecture, software development lifecycle (SDLC), DevOps, API integrations, and cloud technologies.

. Expertise in OutSystems, Microsoft Power Platform, Power Automate, and enterprise application development best practices

. Working knowledge of Microsoft Copilot ecosystem, Copilot Studio, Azure OpenAI Services, Azure AI Foundry, or equivalent AI platforms.

. Understanding of AI model deployment, prompt engineering, chatbot development, workflow orchestration, and intelligent automation capabilities.

. Experience establishing governance frameworks covering application security, development standards, architecture reviews, and AI compliance requirements.

Leadership Competencies

. Ability to lead, mentor, and develop application, AI, and Low-Code/No-Code development teams.

. Strong stakeholder management and consulting skills with the ability to communicate technical concepts to business audiences.

. Excellent communication, leadership, problem-solving, and project management capabilities.

. Demonstrated ability to drive innovation, digital transformation, AI adoption, and continuous improvement initiatives.

Preferred Certifications (Advantageous):

. Microsoft Certified: Azure AI Engineer Associate

. Microsoft Certified: Power Platform Solution Architect Expert

. Microsoft Copilot for Microsoft 365 Specialization

. OutSystems Professional / Associate Reactive Developer Certification

. AI Governance, Generative AI, or Cloud Architecture related certifications

Licence no: 12C6060