Job Summary
- We are looking for an Onsite Support Engineer with a focus on IT, who possesses expertise in troubleshooting and resolving hardware and software problems.
Mandatory Skill-set
- Degree or Diploma in Computer Science / Engineering or equivalent;
- Minimum of 2 to 3 years of service desk / IT onsite support experience;
- Good working knowledge on modern IT workplace environment such as laptop / desktop, printer, networking equipment, smart devices, Office Applications and others;
- Able to handle multiple tasks simultaneously;
- Technically competent with good analytical skills and good communication skills required for liaising with others.
Desired Skill-set
- ITIL Certified;
- Experienced with Saas ITSM Suite of Tools (ServiceNow, Remedy and Remedyforce).
Responsibilities
- Responsible for Level 1 and Level 2 IT Onsite Support;
- Provide remote or onsite support for hardware, software, email, printer, IP phone, smart devices, networks and other related services;
- Work with service delivery managers and service desk leads to identify the positive or negative incident trends;
- Attend to request and incident timely base on the SLA;
- Perform workstation setup and relocation;
- Assists in setting up meeting room for tele-conference, when IT support is needed;
- Escalate issues to next level of support;
- 24/7 standby support will be required for any VIP IT support needed.
Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639
