IT OPERATION MANAGER

JMA Global IT Solutions Sdn Bhd

Selangor

10-11 Years

MYR 11,000 - 12,000 per month

This job is no longer accepting applications

Posted 4 months ago

Job Description

Greetings from JMA Global.

We are currently hiring for Operation Manager Hybrid IT. Below is the job description for your kind perusal, Do let me know if you are keen with the role.

Position:Operation Manager

Hybrid IT Client: Dwell Technologies

Work Location : No. 50-2-12, Level 2 Wisma UOA Damansara 1,Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur Malaysia

Mode of Employment : Permanent with DwellTech Sdn. Bhd

Job Role & Responsibilities

Lead the delivery of best in class cloud solutions through three talented teams that include cloud infrastructure, managed services, and technical helpdesk.
Make strategic platform and technology recommendations to the leadership team including new technologies, cost-savings strategies, improved process and unique value features. Lead an operationally mature organization with management, lean management, and similar operational methodologies.

Main Responsibilities

Leverage ITIL frameworks to maximize service consistency and quality.
Lead the infrastructure and operations organization to be ITIL certified.
Serve as the SME with appropriate client facing sales opportunities; ability to
successfully navigate and resolve client operations issues.
Manage the day to day service delivery and escalations through a holistic, end to end incident management process. Resolution through data analytics and root cause analysis for continued improvement.
Technical knowledge on managing Public Cloud infrastructure (AWS, Azure and Google)
Develop reporting capabilities to be able to support Cloud and Hosted services for Solutions that are delivered to Customers
Interpret & communicate information security policies & controls to supporting business functions
Maintain IT Risk Management & Compliance group data repositories
Scope includes administrative, operational, and technical activities
Provide remediation recommendations to identified risks
Create written and verbal reports resulting from customer cybersecurity assessments
Service delivery, security of our systems and mitigate identified shortcomings
Participate in proposal creation and negotiation support for new or renewing contracts
Ability to interface with multiple levels of customer management from technical to executive levels

Qualification

Degree in Information Technology, Engineering
At least 10 Managed Services Operations and/or Service Delivery environment
ITIL v3 Certified and other Technical Certifications

Skills and Experience Required

Must have knowledge and applied some of Industry Standards (ISO27001/2, NIST, COBIT)
Must have knowledge of industry compliance and regulations like PCI etc.
Experience building and supporting large-scale, business critical systems.
Cloud computing experience operating large cloud based environments for production applications preferred, Amazon Web Services, Microsoft Azure or other large-scale cloud deployment.
Knowledge of Data Center networks, routing, switching, firewalls and site to site connectivity.
ITIL based experience with Incident, Problem, Change and configuration management

Please send me your updated resume with the details below.

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