IT Operation Staff Engineer (Configurator & Catalog)

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Role Summary

We are looking for an Application Operations Tech Lead to manage the end-to-end stability and performance of multiple enterprise applications. This role combines hands-on technical support, operational leadership, and continuous improvement through automation and intelligent operations. You will partner with cross-functional teams to ensure high service quality, drive innovation, and enhance user experience.

Key Responsibilities

• Own daily operation maintenance of multiple business applications, ensuring incident resolution and request fulfillment within defined SLAs
• Act as the technical lead for supported applications, with deep understanding of business processes and system architecture
• Troubleshoot complex issues across systems and integrations, and provide sustainable solutions
• Collaborate with upstream and downstream IT teams to resolve cross-functional issues and optimize data flows between systems
• Analyze operational data (tickets, incidents, trends) to drive continuous improvement and productivity enhancements
• Lead initiatives on automation, intelligent operations, and AI-driven solutions (e.g., RPA, workflows, GPT-based capabilities)
• Partner with L3 engineering teams for advanced issue resolution, enhancements, and system upgrades
• Coach and guide junior team members to improve operational effectiveness and technical capability
  
  

Skills Experience

Must-have

• Bachelor's degree or above in Computer Science, Information Systems, or related field
• 4+ years of experience in IT application support or operations with SLA-driven delivery
• Strong technical background in Java and databases (Oracle / SQL Server / MySQL)
• Hands-on experience troubleshooting applications, analyzing logs, and reviewing code/configuration
• Strong understanding of IT service management processes (incident, problem, change)
• Excellent communication skills, with the ability to explain technical issues to non-technical users
• Proven ability to work cross-functionally and align multiple stakeholders
  
  

Good-to-have

• Experience with intelligent operations, automation, or RPA tools
• Exposure to AI-driven operations or GPT-based solutions
• Experience in leading or mentoring team members
• Familiarity with enterprise business processes within a large organization
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.