IT Operations & Service Delivery Specialist

Key Responsibilities

Collaborate with partner to understand pain points, increase efficiencies, and

strengthen customer deliverables

Effective communication with all stakeholders towards the goal of maximizing

Customer Experience

Drive on-going process improvements to deliver increased operational

efficiency in all processes

Collaborate with internal stakeholders to identify issues, obstacles, and drive

toward resolution

Communicates primarily within functional teams to provide problem

resolution updates

Strives to understand and leverages technical and incident communication

structure

Monitors and reacts to output from tools and monitoring systems and applies

information to outages and process improvement projects

Works on tasks that are single-threaded, may work on multiple incidents or

projects simultaneously depending on complexity

Adheres to standards, documented procedures, and technical improvements

that are already established and implemented

Properly escalates more complex instances to more senior team members

Skills and Experience

Ability to function within a global organization with a matrix leadership model

Strong analytical, organizational, and interpersonal skills

Good written and verbal communication skills

Excellent collaboration and communication skills with the objective of

delivering a positive customer experience

Proactive and self-motivated

Essential Requirements

3+ years of related experience with a bachelor's degree; or equivalent

experience

Experience with Operations/Support

Moderate experience using MS Excel, Access, and/or similar tools

Ability to effectively communicate and collaborate across multiple

organizational levels and cross functional teams

Excellent customer skills

IT/Operations support knowledge

Advanced troubleshooting and multi-tasking skills

Intermediate knowledge of current Windows Client based Operating Systems

(Win 10/11)

Strong client-facing and communication skills

Ability to work cross functionally with other teams

Project management skills required