IT Operations & Service Delivery Specialist

Key Responsibilities

• Collaborate with partner to understand pain points, increase efficiencies, and

strengthen customer deliverables

• Effective communication with all stakeholders towards the goal of maximizing

Customer Experience

• Drive on-going process improvements to deliver increased operational

efficiency in all processes

• Collaborate with internal stakeholders to identify issues, obstacles, and drive

toward resolution

• Communicates primarily within functional teams to provide problem

resolution updates

• Strives to understand and leverages technical and incident communication

structure

• Monitors and reacts to output from tools and monitoring systems and applies

information to outages and process improvement projects

• Works on tasks that are single-threaded, may work on multiple incidents or

projects simultaneously depending on complexity

• Adheres to standards, documented procedures, and technical improvements

that are already established and implemented

• Properly escalates more complex instances to more senior team members

Skills and Experience

• Ability to function within a global organization with a matrix leadership model

• Strong analytical, organizational, and interpersonal skills

• Good written and verbal communication skills

• Excellent collaboration and communication skills with the objective of

delivering a positive customer experience

Proactive and self-motivated

Essential Requirements

• 3+ years of related experience with a bachelor's degree; or equivalent

experience

• Experience with Operations/Support

• Moderate experience using MS Excel, Access, and/or similar tools

• Ability to effectively communicate and collaborate across multiple

organizational levels and cross functional teams

Excellent customer skills

• IT/Operations support knowledge

• Advanced troubleshooting and multi-tasking skills

• Intermediate knowledge of current Windows Client based Operating Systems

(Win 10/11)

• Strong client-facing and communication skills

• Ability to work cross functionally with other teams

• Project management skills required