IT Production Support

Title: IT Production Support

Location: Putrajaya, Malaysia

Employment Type: Permanent

Employment mode: Onsite (5 days work from office)

Work experience :

• Junior: 0-2 years of experience Linux and shell scripting as well as SQL and production support

• Experienced: 2-6 years of experience with Linux and shell scripting as well as SQL and production support

• Senior: > 6years of experience with Linux and shell scripting as well as SQL and production support

The ideal candidate will also possess knowledge of financial market operations.

Academic requirements :

Bachelor's or master degree in information technology engineering, or eventually project management field

Required technical Skills :

• Proven experience in shell scripting in a Linux/Unix environment.

• Strong proficiency of SQL (Oracle-oriented)

• Understanding middleware technologies such as FTP and MQ messaging systems.

• Familiarity and knowledge of Citrix is a plus.

• Experience with job schedulers, particularly Mainframe Scheduler TWS (Tivoli Workload Scheduler for Z/OS), is a plus

• Experience with monitoring tools and incident management systems

• Understanding of ITIL framework or similar service management best practices

Languages :

• English

Required Soft Skills :

• Quick learner, capable of rapidly acquiring new technical knowledge.

• Ability to work independently and manage multiple tasks effectively.

Main responsibilities expected:

• Run activity : handle and manage system alerts until resolution and process user s requests (analyze and debug)
• Participate to projects and develop, maintain, and optimize scripts and SQL databases, ensuring data integrity of reconciliation applications.
• Troubleshoot infrastructure middleware components such as FTP servers and MQ messaging services and correspond with the infrastructure providers for fixes or incidents.
• Collaborate with cross-functional teams to align IT solutions with business objectives.
• Ensure compliance with relevant regulations and best practices in finance and technology.