Description
IT Productivity Systems and Network Manager
Division/Department:
One Euronet/Information Technology
LOCATION:
Kuala Lumpar, MY
Job Title:
IT Productivity Systems and Network Manager
Reports To:
One Euronet Productivity Systems and Network regional manager
Level/Grade
Type Of Position:
FULL TIME
PART TIME
CONTRACTOR
INTERNSHIP
WORK HOURS:
EXEMPT
NON-EXEMPT
Position Summary
The IT Productivity Systems & Network Manager is responsible for ensuring the reliability, security, and performance of the organization's IT infrastructure and productivity systems. This role oversees servers, networks, cloud services, and end-user productivity platforms to support efficient business operations, minimize downtime, and enable scalable growth. It will also provide strategic opportunities to align objectives and processes with our global productivity systems teams, providing a consistent model and unified support of IT service offerings.
Essential Functions
Infrastructure & Systems Management
- Manage, maintain, and monitor on-premises and cloud-based servers (Windows/Linux).
- Oversee network infrastructure including LAN, WAN, VPN, firewalls, switches, and wireless systems.
- Ensure high availability, performance optimization, and capacity planning for all systems.
- Manage backups, disaster recovery, and business continuity plans.
Productivity & Collaboration Systems
- Administer productivity platforms such as Microsoft 365, Entra ID, Intune. email, file sharing, and collaboration tools.
- Ensure secure access, identity management, and device integration.
- Improve employee productivity through system optimization, automation, and best practices.
Security & Compliance
- Implement and enforce IT security policies, access controls, and monitoring.
- Manage patching, vulnerability remediation, and incident response.
- Ensure compliance with applicable regulations, standards, and internal policies.
Leadership & Support
- Lead or coordinate local IT support staff and managed service providers.
- Provide escalation support for complex technical issues.
- Document systems, procedures, and configurations.
Strategy & Continuous Improvement
- Evaluate and recommend new technologies to improve performance, security, and productivity.
- Plan and manage infrastructure projects, upgrades, and migrations.
- Monitor IT trends and align technology solutions with business goals.
Required
education And JoB Experience requirements -- CERTIFICATIONs
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 5+ years of experience in server, network, and systems administration.
- Strong knowledge of networking (TCP/IP, DNS, DHCP, routing, firewalls).
- Experience with virtualization, cloud platforms (e.g., Azure, AWS), and productivity suites.
- Proven troubleshooting and problem-solving skills.
Preferred
- Relevant certifications (e.g., Microsoft, Cisco, CompTIA, AWS, Azure).
- Experience with automation, scripting, or infrastructure-as-code.
- Experience managing hybrid or fully cloud-based environments.
- Leadership or team management experience.
PHYSICAL DEMANDS
- The physical demands described here are those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is: Regularly required to talk and hear; Frequently required to sit, stand and bend at the knee and waist and walk; Required to use hands to type, handle objects to use close vision and be able to focus. Finally the employee generally works in an indoor office environment; overtime may be required.
Reviewed By:
Brian Witte
Title:
OE Regional Productivity Systems and Network Manager
Approved By:
Gabriel Valle
Title:
Director of IT Productivity
Revision:
1.0
Date:
January 12, 2026
