Provide Business-as-Usual (BAU) technical support to end-users, including troubleshooting of hardware, software, network, and peripheral issues.
Manage end-user computing devices (laptops, desktops, printers, and mobile devices), including setup, configuration, maintenance, and lifecycle management.
Support and administer business applications (e.g., ERP systems, collaboration tools, and internal platforms), including user access control, issue resolution, and coordination with vendors.
Handle IT asset management, including inventory control, license tracking, and asset movement updates.
Perform software installation, updates, and patch management in compliance with IT security policies and standards.
Provide IT onboarding and offboarding support, including account creation, access provisioning, device assignment, and access revocation.
Manage incident and service request handling through the service desk system, ensuring timely response, resolution, and proper documentation.
Assist in network and server maintenance coordination with system administrators and external vendors when required.
Ensure full compliance with IT policies, security standards, and audit requirements.
Participate in IT improvement initiatives, system deployments, and site expansions (including office and warehouse setups).
Prepare and maintain technical documentation, knowledge base articles, and regular activity reports.
Requirements
Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related discipline.
12 years of hands-on experience in IT support, helpdesk, or infrastructure operations.
Strong troubleshooting and problem-solving skills for both hardware and software issues.
Practical experience with Windows operating systems, Microsoft 365, Patch Management, and Active Directory environments.
Basic to intermediate knowledge of networking concepts (LAN, Wi-Fi, VPN) and remote support tools.
Good communication skills, a strong teamwork mindset, and a customer-service orientation.
Ability to manage multiple priorities and work independently with minimal supervision.
