Vacancy: IT Service Catalogue & Introduction Analyst
Location: Kuala Lumpur
Job Family: Service Management & ITIL
As the IT Service Catalogue & Introduction Analyst, you will be responsible for ensuring that IT Service Strategy coming via the PMO and Service Improvements is mapped and designed in partnership with the business to ensure the delivery meets the business objectives and delivers value.
The role will be responsible for the introduction of new services within the JMIT IT Service Management framework in coordination with the IT Service Owner and Architecture, considering key artifacts such as Key Performance Indicators, Service Agreements and Availability Plan. In addition, ensuring that we have a well designed and managed Service and Service Request Catalogues and defined Service Offerings.
Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.
Your responsibilities:
Designing Services for Delivery (Projects) independently to deliver to strategy
Contribute towards the ongoing improvement of broader IT Service Management policies the Introduction, Request and Knowledge processes are dependent on, such as but not exclusively Monitoring & Demand Management, Decommissioning, Continuity Management, Asset Management and Service Level & Availability Management.
Working collaboratively with other JMIT teams to build a Service/User orientated approach to Service.
Present factual recommendations accurately to Senior IT Managers (Application / Platform Owners and Heads of) considering risks the Catalogue and Introduction practice is accountable for avoiding.
Responsible for the definition, development, and ongoing improvement of the JMIT Service Request Catalogue within the design stage of a service, as well as in production (Continual Improvement).
Accountable for operating within the Service Introduction, Knowledge and Request processes and responsible for guiding compliance to other policies the creation of new may impact.
Requirements for the role:
Experience in service design / transition or service delivery
ITIL Foundation v3+ or higher
Excel, SharePoint, Visual Basic and Power BI skills
Experience of communicating clearly with a range of people at different levels of the organisation and communicate technical issues using a range of styles, tools and techniques.How you will be rewarded:
We offer a competitive compensation and benefits package including bonus, excellent pension contributions and generous annual leave.
At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the world's biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views and contributions, and feel a sense of belonging at JM.
Johnson Matthey is open for discussion on part time, job share and flexible working patterns
Closing date for applications: This job advertisement will be posted for a minimum of 2 weeks, early application is advised
For any queries or should you require any reasonable adjustments to support your application please contact [Confidential Information].
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How to apply:
If you have the necessary skills and experience to join our team, please apply online. For any queries or should you require any reasonable adjustments to support your application please let your recruiter know when they contact you.
If you are already a Johnson Matthey Employee, please visit the internal careers site to apply: Find Jobs - Workday (myworkday.com)
All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice
You will be contacted by the Johnson Matthey Talent Acquisition team once your details have been reviewed. Please allow four weeks from the closing date to allow for screening to take place.
We appreciate the time and effort taken in completing an application.
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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.
