IT Service Desk Analyst (Mandarin Speaker)

We are seeking a proactive IT Level 1 Service Desk Specialist to serve as the front-line IT ambassador for our client's APAC operations in the battery industry. In this role, you will play a critical part in keeping regional teams, manufacturing sites, and technical personnel connected, secure, and running without downtime.

Key Responsibilities

• Front-Line Technical Support: Deliver professional, customer-focused IT support via phone, remote access, email, and on-site assistance across regional offices and facilities.
• End-to-End Issue Resolution: Manage hardware and software incidents, service requests, and system upgrades within defined SLAs.
• Systems & User Administration: Administer user profiles, enterprise endpoints, and cloud tools within a Windows Domain, Active Directory, and Office 365 environment.
• Infrastructure & Security Maintenance: Assist with network connectivity, Microsoft updates, patch management, enterprise endpoint security (e.g., McAfee), and asset tracking.
• Collaborative Projects: Partner with regional IT officers and third-party vendors to test, evaluate, and deploy new IT infrastructure and hardware upgrades.

Job Requirements

Minimum Qualifications:

• Experience: Minimum 3 years of overall IT experience, including at least 1 year in hands-on PC Support (Windows 10, Office 365, Active Directory, Domain environments).
• Languages: Business fluency in both English and Mandarin (written and spoken) to support regional teams across APAC.
• Technical Core:
• Fundamental knowledge of Microsoft technologies (Active Directory, DNS, DHCP, Windows Server).
• Basic understanding of network and security infrastructure (Routers, Firewalls, Switches, Wireless, WAN).
• Hands-on experience with remote support software (e.g., TeamViewer) and ITIL-aligned Service Desk ticketing systems.
• Experience with enterprise antivirus solutions, Windows updates (WSUS), and software deployment.
• Attributes: Strong analytical mindset, excellent interpersonal skills, and a proactive attitude toward learning and escalation.

Nice-to-Haves (Bonus Points):

• Experience in manufacturing, supply chain, or engineering/industrial IT environments.
• Familiarity with the ITIL framework or asset management tools like Lansweeper.
• Professional certifications or working knowledge in Microsoft, VMware, or Cisco.

Physical Demands

• Occasional lifting (up to 50 lbs / 22 kg), bending, or stooping for hardware setup, equipment deployment, and office/lab installations.